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1. Information We Collect

We may collect your name, email address, phone number, shipping address, billing details, order information, and other information you voluntarily provide while using our website.

2. Cash on Delivery (COD)

Smart Cart Zone primarily offers Cash on Delivery (COD) as a payment option. When you choose COD, payment is collected at the time of delivery. We do not collect or store your card, UPI, or online banking credentials for COD orders.

3. Order & Delivery Information

We use your name, phone number, and shipping address to process, confirm, dispatch, and deliver your orders. This information may be shared with delivery partners only when necessary to complete your order.

4. How We Use Your Information

• Process and fulfill your orders
• Confirm COD orders
• Provide delivery updates and notifications
• Respond to customer support requests
• Improve our products and services

5. Cookies & Website Usage

We may use cookies and similar technologies to remember your preferences, understand website usage, improve performance, and provide a better shopping experience.

6. Data Security

We take reasonable security measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure. However, no online system can be guaranteed to be completely secure.

7. Third-Party Services

We may use trusted third-party services such as delivery partners, hosting providers, analytics services, and customer-support tools. These parties may access information only when necessary to provide their services.

8. Marketing Communications

With your permission, we may send promotional emails, offers, updates, or other marketing communications. You can unsubscribe from promotional emails at any time using the unsubscribe option provided in the email.

9. Your Privacy Rights

You may request access to, correction of, or deletion of your personal information, subject to applicable legal and operational requirements. You may also contact us regarding any privacy-related concern.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at privacy@smartcartzone.info.

1. Eligibility

You must be at least 18 years old to place an order on Smart Cart Zone. By using our website, you confirm that the information provided by you is accurate and complete.

2. Products & Availability

We make reasonable efforts to display accurate product names, descriptions, images, prices, and availability. However, minor variations may occur. Products are subject to availability and may be discontinued or unavailable without prior notice.

3. Pricing

All product prices are displayed in Indian Rupees (INR) unless otherwise specified. Prices, discounts, offers, and product availability may change at any time without prior notice.

4. Orders & Order Confirmation

When you place an order, you agree to provide accurate name, phone number, email address, and delivery information. We reserve the right to confirm, cancel, or refuse an order in cases of incorrect information, product unavailability, suspected fraudulent activity, or other valid reasons.

5. Payment — Cash on Delivery (COD)

Cash on Delivery (COD) is the primary payment option available at Smart Cart Zone. For COD orders, payment must be made to the delivery executive at the time of delivery. Customers should keep the required amount ready to receive their order.

6. Delivery

We aim to deliver orders within the estimated delivery period shown at checkout or communicated after order confirmation. Delivery times may vary depending on location, courier availability, weather, holidays, or other circumstances beyond our control.

7. Cancellation, Return & Refund

Orders may be cancelled, returned, or refunded according to our Return & Refund Policy. Customers must meet the applicable eligibility requirements and return-window conditions. Refunds, where applicable, will be processed according to the payment and refund method available for the order.

8. Customer Responsibilities

Customers are responsible for providing a correct delivery address and valid contact information. Customers should inspect the package upon delivery and report any significant issue to our support team as soon as possible.

9. Intellectual Property & Website Use

All website content, including logos, text, graphics, images, product information, design elements, and software, belongs to or is used by Smart Cart Zone with appropriate rights. Unauthorized copying, reproduction, modification, or distribution is prohibited.

10. Limitation of Liability & Governing Terms

Smart Cart Zone will not be responsible for indirect or consequential losses resulting from the use of our website or products, except where liability cannot legally be excluded. These Terms and Conditions shall be interpreted in accordance with applicable laws and regulations. Any disputes will be handled through the appropriate legal authorities having jurisdiction.

Return & Refund Policy — 7–14 Days

1. Return Window

Eligible products can be returned within 7 to 14 days from the date of delivery. The applicable return period may vary depending on the product category.

2. Product Eligibility

• Product must be unused and in original condition.
• Original tags, labels, accessories, and packaging should be intact.
• Product must not be damaged, altered, washed, or misused by the customer.
• Proof of purchase or valid Order ID may be required.

3. Category-Based Return Period

Home Essentials and Pets Care: up to 14 days from delivery. Personal Care and Food & Beverages: up to 7 days due to hygiene and perishability considerations.

4. Non-Returnable Products

• Activated SaaS subscriptions or digital products
• Gift Cards
• Personalized or customized products
• Opened personal care products
• Perishable food items after opening
• Products marked as Final Sale

5. How to Request a Return

Contact our support team through the Contact Us form or email within the applicable return window. Please provide your Order ID, product name, and reason for return. Our team will provide further return instructions.

6. Return Inspection

Returned products will be inspected after they are received. A return may be rejected if the product does not meet the eligibility requirements or has been used, damaged, altered, or returned without the required accessories or packaging.

7. Cash on Delivery (COD) Orders

Cash on Delivery (COD) is the primary payment option at Smart Cart Zone. Since COD orders are paid at the time of delivery, customers should contact our support team for the applicable refund or resolution process after an approved return.

8. Refund Process

Once the returned product has been received and approved, the applicable refund will be processed within 5–7 business days. For COD orders, the refund method and required customer details will be communicated by our support team.

9. Shipping Charges & Exchanges

Original shipping charges are generally non-refundable unless the return is caused by an incorrect, damaged, defective, or wrongly delivered product. We currently do not offer direct exchanges. Customers may return an eligible product and place a new order for the desired item.

10. Return Approval & Support

Return and refund requests are subject to verification and approval according to this policy. If you have any questions regarding a return or refund, please contact our support team with your Order ID and relevant product details.